Shipping policy

Do you offer international shipping?

Yes, we do ship internationally. 

Please allow additional processing and delivery time, as these packages will need to go through customs, and shipping times will vary. The customer is responsible for all duties and customs, as these vary from country to country. Please contact your customs office in regards to duties, customs, taxes, etc. Once your order leaves our warehouse, it may take anywhere from 2-8 weeks for your shipment to arrive, depending on where you live and your country's custom's policies.

What is typical shipping time?

Our current processing time is 3–4 business days, with an additional 2-7 business days for delivery. We do our best to ensure your package arrives safely and as quickly as possible. 

Sometimes an order may take longer for delivery. If it has been 2 or more weeks and you have not yet received your package, please email us at rachel@mercycreates.com and include your name and the order number in the subject line.

How long will it take for my order to arrive?

Our current processing time is 3–4 business days, with an additional 2-7 business days for delivery. We do our best to ensure your package arrives safely and as quickly as possible. 

INTERNATIONAL ORDERS PLEASE NOTE: Please allow additional processing and delivery time, as these packages will need to go through customs, and shipping times will vary. The customer is responsible for all duties and customs, as these vary from country to country. Please contact your customs office in regards to duties, customs, taxes, etc. Once your order leaves our warehouse, it may take anywhere from 2-8 weeks for your shipment to arrive, depending on where you live and your country's custom's policies.