Refund policy

No refunds on original artwork.

Return Policy

At this current time, we are not offering any refunds. However, we want to make you happy and feel confident with your piece. Please send an email to rachel@mercycreates.com with your name and order number in the subject line, and we’ll work together to make sure you have what you need! 

I receive an item damaged… what should I do?

Please send an email with a picture of the damaged item to rachel@mercycreates.com with your name and order number in the subject line, and we’ll be happy to replace your item.

This piece doesn’t match my home decor like I though… can I exchange it?

At this current time, we are not offering any exchanges. However, we want to make you happy and feel confident with your piece. Please send an email to rachel@mercycreates.com with your name and order number in the subject line, and we’ll work together to make sure you have what you need!