Order Policies & FAQ
I want you to feel confident when shopping with Mercy Creates. Below you’ll find the shipping, returns, and answers to common questions.
If you need further assistance, please fill out the contact form here.
Orders
Can I add something else or edit my order after it’s been placed?
No, once an order is placed, items cannot be added to it. The order would have to be cancelled, and you would have to submit a new order.
Can I cancel my order?
Yes, you cancel your order within 24 hours. Please email rachel@mercycreates.com in order to do so.
Can I send a note with my order?
Yes, please add a note at checkout, and a note will be attached to your order.
Can I send my order as a gift to someone?
Yes, please add a note at checkout, and the receipt will not be included in the order.
Shipping
Do you offer international shipping?
At this current time, we do not offer international shipping.
How soon will I receive my order?
Our current processing time is 3–4 business days, with an additional 2-7 business days for delivery. We do our best to ensure your package arrives safely and as quickly as possible.
Sometimes an order may take longer for delivery. If it has been 2 or more weeks and you have not yet received your package, please email us at rachel@mercycreates.com and include your name and the order number in the subject line.
Returns & Exchanges
I receive an item damaged… what should I do?
Please send an email with a picture of the damaged item to rachel@mercycreates.com with your name and order number in the subject line, and we’ll be happy to replace your item.
This piece doesn’t match my home decor like I though… can I exchange it?
If you would like to exchange your item, please email rachel@mercycreates.com with your order number.
Products must be shipped back to Mercy Creates at the cost of the purchaser within 7 days of receiving it.
When the product is received and is still in good condition, the exchanged item will be shipped within 2–3 business days.
Product must be in good condition—no tears, bends, folds, damage, or issues—for an item to be exchanged.
Artwork
Do you have a piece of THIS VERSE?
Please use the search bar to find a specific reference or verse, and if that verse is not on a piece, I’d be happy to talk to you about creating artwork with your specific vision.
This piece doesn’t match my home decor like I though… can I exchange it?
Where do you do your printing? Who do you print through?
What kind of paper do you use?
Most artwork is painted on Arches or Strathmore paper.
Because I have a degree in graphic design and experience in color correcting and printing, paper is selected from a variety of vendors, so the paper enhances the beauty and integrity of the project.
What type of brushes/paints/etc. do you use?
This blog post has all my favorite painting equipment and tools!
Do you currently offer private lessons?
At this current time, I am not offering private lessons or classes. Watercolor Foundations is a 6-module class that eliminates the intimidation of watercolor painting and teaches you the foundations of watercolor.